Shipping and Returns
RETURN & EXCHANGE POLICY
True Grit / dylan want you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange within 30 days of your receipt of the merchandise.
Defective or unworn merchandise must be returned within 30 days of your receipt for either exchange or refund. Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Exchange for like items will be shipped to you via standard ground shipping at no additional cost. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.
Only merchandise purchased from Truegrit.com will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.
True Grit / dylan offers free FedEx Ground Shipping and Returns. For your convenience, a pre-paid return label is included in every package. Please follow instructions below and call our Customer Service (949) 548-9095 or email firstname.lastname@example.org with any questions.
Return or exchange instructions using our free return label:
- Complete the return form included in your package. Please advise a reason for the return and place the completed form in the box.
- Pack and seal your box securely in the original box if possible. Place pre-paid pre-addressed return label on the box where it is visible.
- Take your package to any authorized FedEx location.
Please allow up to 7 days for us to receive your package. An email confirmation will be sent to you once merchandise has been received and accepted.
A free return label will only be issued one time for each order number.
Return or exchange instructions without using our prepaid return label at your expense:
- You can send the merchandise back to us using any traceable shipping method, at your expense. We recommend using a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We are unable to accept return COD, and True Grit / dylan will not issue a refund for return shipping costs if you choose to return at your own expense.
- Complete the return form included in your package
- Pack and seal your box securely, in the original package if possible.
Please return your package to:
Attn: True Grit / dylan Online Returns
12901 South Western Ave
Gardena, CA 90249
RETURN/EXCHANGE A GIFT
If you are returning a gift that was purchased on this website, please contact our Customer Service Department at (949) 548-9095. Please have your order number ready before speaking to a representative (order number is stated on the packing slip). We apologize for any inconvenience this may cause.
If you do choose to return the gift item, an email will be sent to you with a new credit code.
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit my not show up until your credit card's next monthly billing cycle. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.